How Do I Open AWS Tickets?

Procedure to open AWS ticket

To open an AWS ticket, you can follow these steps:

  1. Sign in to the AWS Management Console.
  2. In the top right corner of the console, choose Support.
  3. In the AWS Support Center, choose Create Case.
  4. Select the appropriate service for your case, and then choose the specific issue type that best matches your issue.
  5. Enter a subject and a description for your case, and then choose any relevant documentation or files that you want to attach.
  6. If you want to expedite the resolution of your case, you can choose a severity level. The severity level determines the priority of your case and the length of time it will take to resolve.
  7. Choose Create Case. Your case will be assigned a case number, and you will receive updates on the progress of your case through email or through the AWS Support Center.

If you need further assistance, you can also contact AWS Support through the AWS Support Center by choosing Contact Us and selecting the appropriate contact method.

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Services that AWS provide

Amazon Web Services (AWS) is a cloud computing platform that provides a wide range of services and tools to help businesses and organizations build and operate applications and infrastructure in the cloud. Some of the services that AWS provides include:

  1. Compute: AWS provides a range of computing services, including Amazon EC2 for running virtual machines, Amazon ECS for running containerized applications, and AWS Lambda for running serverless applications.
  2. Storage: AWS provides a range of storage services, including Amazon S3 for object storage, Amazon EBS for persistent block storage, and Amazon FSx for file storage.
  3. Databases: AWS provides a range of database services, including Amazon RDS for relational databases, Amazon DynamoDB for NoSQL databases, and Amazon Redshift for data warehousing.
  4. Networking: AWS provides a range of networking services, including Amazon VPC for creating virtual private clouds, Amazon Direct Connect for connecting on-premises infrastructure to the cloud, and Amazon Route 53 for DNS management.
  5. Security: AWS provides a range of security services, including Amazon Identity and Access Management (IAM) for controlling access to resources, AWS Shield for protecting against DDoS attacks, and Amazon GuardDuty for threat detection.
  6. Management and Governance: AWS provides a range of tools and services for managing and governing cloud resources, including AWS CloudFormation for creating and managing infrastructure as code, AWS Config for tracking resource configurations, and AWS Organizations for managing multiple AWS accounts.
  7. Artificial Intelligence and Machine Learning: AWS provides a range of services for building and deploying machine learning models, including Amazon SageMaker for training and deploying models, and Amazon Rekognition for image and video analysis.

These are just a few examples of the many services that AWS provides. AWS offers a wide range of services across a variety of categories, including analytics, application integration, AR/VR, customer engagement, Internet of Things (IoT), mobile, and more.

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Problems on which you can open an AWS ticket

There are a wide variety of issues that you can open a ticket for on AWS. Some common issues that you might want to open a ticket for include:

  1. Technical problems with a specific service or resource, such as an EC2 instance or an RDS database.
  2. Billing or cost-related issues, such as unexpected charges on your bill or problems with your billing setup.
  3. Security or compliance issues, such as concerns about data protection or regulatory compliance.
  4. Issues with access to resources or services, such as problems with IAM permissions or issues with connecting to a service.
  5. Performance or scalability issues, such as problems with the speed or reliability of service.
  6. Questions or requests for guidance on how to use a specific service or feature.
  7. Problems with the AWS Management Console or other AWS tools, such as issues with the AWS CLI or AWS SDKs.


In general, you can open an AWS ticket for any issue or question that you have about using AWS services or resources. AWS support staff are available to help you troubleshoot problems and provide guidance on using AWS.

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