Create a Send Support (CD) – is one of Axelos’ ITIL 4 technology manager guides, providing real-life ideas around the core ISM practice and the value they have contributed to the business.
CD provides a complete overview of all service delivery activities, from ideas depending on the fact, from applications to quantity, and from construction, construction and testing to management and support. It is designed to provide effective information and guidance to all stakeholders in the design and management of services, with a particular focus on vision and change.
The vision is reflected in the professional lens, as the various actions, skills and knowledge fields needed to achieve success in service management are explored in detail. Adaptation is brought to the forefront of building and managing distributed prices, integrating processes, practices, and other things together to provide a quick and responsive approach to service management.
In this context, the CD includes a variety of subjects that contribute to this holistic perspective, including human management, customer focus, tools, procurement, job and line management, culture, testing, and many other aspects of technical tools. There are also large fields in the guide around the ‘shift shift’ – go to the most efficient location – as well as a step-by-step mapping method and building the end of the ‘broadcast value’ to the end.
The CD is aimed at two audio groups:
ITSM people currently identify as IT Service Managers (IT)
Those who interact with professional services as part of a comprehensive service plan – that is, technology developers, engineers, engineers and others in building cycles and supporting technical services.
For those present at ITSM, CDs help to see the whole life cycle based on ITIL 4 as one organization and to see what is needed (apart from the simple process) to do this work. For those in other areas, the CD helps identify where they should be aligned as part of the cycle.
The service is not an integral part of the process and the CDS system takes the baptismal candidates off the street to work in a collaborative way. In other words, the process integrates traditional ITSM methods with agile, DevOps and other new ways of thinking and acting.
ITIL dpi certification is not a running rules book or manual – co-operation with each other’s goals is very important. There are areas in this book that have been identified for some time that they are important or even need to be successful.
This may not be new ideas for most people but this is the first time that a man of these ideas has been explicitly included as part of ITIL’s growing reach. This provides a clear guide to how this ‘new’ concept is actually important and is an integral part of the Practitioner-Kit tool.
‘New’ item – includes:
- Employee well-being – understand how to balance appropriate behavior with the level of involvement of your people
- Customer mindset – ensure customer feedback is included in the design and support of the service, sympathetic service
- Teamwork – How to Build and Maintain a Successful Team and Use the Right Methods
- Organizational structure – Understanding the different types of organizations and structures
- Type of work and How to Work – Manage bugs, queue and tickets
- AI and new tools – automation, robotics, advanced analytics, machine learning
- Left mobility and function, left shift support and development
- Value Streams – Mapping and distribution of building value support and new products
- Trading and Focus Skills – Mitra Management, Procurement, Source
As a member of the ITIL 4 construction team, I really want to spread the message contained on the CD all the time, but the situation has made this difficult.
The book was physically published a few weeks before the locksmith’s lock – although the previous digital version is available and the main content area has also been used in transformation management courses since 2019. I saw a good response despite the scale. Although the level of awareness and awareness is limited to date.
The upcoming ISMF UK webinar offers great opportunities to overcome this lack of exposure and share some important features and benefits from new publications. In the webinar there will be some initial indications of the key concepts of ITIL 4, as well as a walk-through from several new features and additions linked to 4-dimensional ITIL – organization and people, broadcast prices and suppliers and suppliers as well as information and technology. After that we will delve deeper into the key messages of the CD and its role in the industry.